Nexus 365 Migration. Instructions for Group A

This article applies to Group A which contains those people who currently only use the Physics server and NOT the Nexus service. The migration of this group started at 18.00 on Friday 2nd March and finsihed around 2 hours later.

If you haven't already. please make sure you can

get to your Nexus365 mailbox using a web browser.

This will ensure you have at least one simple way to get to your email that requires no re-configuration whatsoever.

Your username on Nexus365 is your sso in lower case followed by @OX.AC.UK in uppercase, e.g. abcd1234@OX.AC.UK.

How to get setup after your migration has started

After 17.00 on Friday 2nd March, the automatic process that helps when you configure your email client to connect to address will be switched to point to Nexus rather than the Physics server. In general terms you will then need follow these steps (links to more detail are given after).

  1. In the configuration of your email, delete the existing settings (that is, the account, profile, etc). Though this may not be strictly necessary, you will probably want to use the same display name for the new account.
  2. Create a new set of email settings (i.e. a new email account or profile, etc).
    • When asked for `username` input (sso)@OX.AC.UK where (sso) is your campus single sign on. Use the password associated with your campus sso.
    • When asked for email address, use whatever your sender address has been set to on Nexus365. For most this is just your usual but some may be using their college address.

    This should be sufficient to get many clients configured (Outlook, Apple Mail and many mobile devices). People using IMAP clients should refer to the more detailed instructions in the links below.Please note that most email clients will feel sluggish for a while after connecting to a new server as they typically download a lot of messages to make a local (offline) cache.

More detailed step by step instructions

Post-Migration Checklist

  • Scan through the FAQs in case this already answers some of your questions
  • Check you are receiving emails and that you can send OK (check the outgoing sender address if possible).
  • Check your Inbox rules to make sure they are still appropriate on the new server (and that you haven't picked up duplicates)
  • Check the Junk Email folder and if necessary flag some email addresses or email domains as `never block`. The Junk email settings can be adjusted using the mail settings in the web interface or via some clients (Outlook). Check the junk email folder regularly until you are sure that you aren't missing emails.
  • If you are sharing calendar's mailboxes, etc, please check that you still have the necessary access.
  • If you need to email itsupport, please include `nexus` in the subject. Also feel free to email even if it is just to say that all is well as this gives us a better picture of how widespread issues may be.

Categories: Email | Nexus | Nexus365 | nexus email migration