Service and Troubleshooting Information

Model: MX-4500N

Location: DWB Level 2 left of the front entrance as you enter the building .

Machine Identification Number (MIN): 8020847256 .

IP address: . ( Use ping to check network connection. )
MAC address: 00-1C-EE-61-23-D6 . ( Use for network traffic analysis, etc. )

Consumable codes:
Cyan toner: MX-27GTCA
Magenta toner: MX-27GTMA
Yellow toner: MX-27GTYA
Black toner: MX-45GTBA
Waste container: MX-270HB

Contact IT Support for any faults which cannot easily be cleared.
The Sharp operations centre is not open outside normal working hours.
Use one of the other Sharp devices if you have urgent work when a problem occurs.

Only in exceptional circumstances should anyone not in IT Support call the Sharp operations centre.

Sharp operations centre: Telephone 0800-138-1436
Hours 0830 - 1730 (normal working days only)

You will be asked to provide:

  1. MIN .
  2. Your name .
  3. Your contact telephone number .
  4. Description of the problem: give a clear description with any error codes or messages appearing on the device's console.
  5. Remember to ask for a call reference number if not offered.

If not in IT Support send the details to IT Support .

Categories: Printing