Service and Troubleshooting Information

Model: MX-C311

Location: DWB Room 714 .

Machine Identification Number (MIN): 8021133339 .

Consumable codes:
Cyan toner: MX-C38GTC
Magenta toner: MX-C38GTM
Yellow toner: MX-C38GTY
Black toner: MX-C38GTB
Waste container: MX-C31HB

Contact IT Support for any faults which cannot easily be cleared.
The Sharp operations centre is not open outside normal working hours.
Use one of the other Sharp devices if you have urgent work when a problem occurs.

Only in exceptional circumstances should anyone not in IT Support call the Sharp operations centre.

Sharp operations centre: Telephone 0800-138-1436
Hours 0830 - 1730 (normal working days only)

You will be asked to provide:

  1. MIN .
  2. Your name .
  3. Your contact telephone number .
  4. Description of the problem: give a clear description with any error codes or messages appearing on the device's console.
  5. Remember to ask for a call reference number if not offered.

If not in IT Support send the details to IT Support .

Categories: Printing