Nexus 365 Migration. Instructions for Group B
This article applies to Group B which contains those people who have been using both the Physics server and the Nexus service. The final stages of the migration of group B started on Friday 2nd March at around 2300 and should complete in stages over the weekend with all data transferred before the start of the working week. You can continue to access both your old and new mailboxes throughout the migration (web browser access is recommended for simplicity).
If you haven't already. please make sure you can
get to your Nexus365 mailbox using a web browser.
This will ensure you have at least one simple way to get to your email that requires no re-configuration whatsoever.
Your username on Nexus365 is your sso in lower case followed by @OX.AC.UK in uppercase, e.g. abcd1234@OX.AC.UK.
How to get setup after your migration has started
Your mailbox was tranferred from Nexus to the Nexus 365 (based on Office 365) server between 2100 and 2300 on Friday 2nd March.
The first thing to do will be to make sure you can
access your nexus 365 mailbox using a web browser.
This will ensure you have at least one simple way to get to your email that requires no configuration whatsoever.
Login using the same sso and password you have been using for nexus already (but be advised that in general it is wise to use your sso in the form abcd1234@OX.AC.UK).
From around 2300 on Friday 2nd March we redirected all new emails to Nexus365 and started the process of copying the contents of your physics mailbox across to nexus 365. Most people have opted (and by default) to have their physics data copied into a new physics/... folder so that it remains separate from their existing nexus folders. A couple of people requested a folder by folder merge instead.
In general terms you will then need to follow these steps (links to more detail are given after).
- With many clients, simply closing and then reopening may connect you to the new service but you may be prompted for username/password in which case be sure to use abcd1234@OX.AC.UK. If this doesn't work for you then we recommend that you delete the existing account and create a new one as in the steps below.
- In the configuration of your email, delete the existing settings (aka, account, profile etc). Though this may not be strictly necessary, you will probably want to use the same display name for the new account and we have had a few examples of people creating a new account but still connecting to the old server.
- Create a new set of email settings (i.e. a new email account or profile etc).When asked for `username` input (sso)@OX.AC.UK where (sso) is your campus single sign on. Use the password associated with your campus sso.When asked for email address, use whatever your sender address has been set to on Nexus 365. For most this is just your usual @physics.ox.ac.uk but some may be using their college address.This should be sufficient to get many clients configured (Outlook, Apple Mail and many mobile devices). People using IMAP clients should refer to the more detailed instructions in the links below.Please note that most email clients will feel sluggish for a while after connecting to a new server as they typically download a lot of messages to make a local (offline) cache.
More detailed step by step instructions
- Use a web browser, This should always work as no configuration is required.
- Outlook on Windows
- Apple Mail and Outlook on Macs
- IMAP clients (e.g Thunderbird but also sometime used with Outlook and Apple Mail etc)
- IMAP for text based clients (Alpine, Pine, Mutt and Postfix)
- Other clients, mobile devices, phones etc
Post-Migration Checklist
- Scan through the FAQs in case this already answers some of your questions
- Check you are receiving emails and that you can send ok (check the outgoing sender address if possible).
- Check your Inbox rules to make sure they are still appropriate on the new server (and that you haven't picked up duplicates)
- Check the Junk Email folder and if necessary flag some email addresses or email domains as `never block`. The Junk email settings can be adjusted using the mail settings in the web interface or via some clients (Outlook). Check the junk email folder regularly until you are sure that you aren't missing emails.
- If you are sharing calendar's mailboxes etc, please check that you still have the necessary access.
- If you need to email itsupport, please include `nexus` in the subject. Also feel free to email even if it is just to say that all is well as this gives us a better picture of how widespread issues may be.
